solvers

Transforming Local Government with Snap Send Solve

Snap Send Solve bridges the gap between local governments and the communities they serve. Our intuitive platform simplifies the process of resolving and reporting community issues, enhancing public services and improving customer satisfaction and experience.

Join our network of Solvers - over 850+ organisations and integrated partners dedicated to making everyday problem-solving easier for everyone.

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Our mascot Sweep giving a thumbs up.
Better shared
spaces together

The trusted reporting tool for
over 750 Australian and New Zealand councils

JOIN OVER 850+ SOLVERS

Simplifying Community Connections

At Snap Send Solve, we connect local governments to their residents by providing an efficient, user-friendly platform for reporting and resolving community issues and requests.

By leveraging our industry-leading technology and our user base of over 600,000 people, our platform powers more connected, responsive, and vibrant shared spaces.

Boost Customer Service Productivity with Dedicated Integrations

Maximise your council's operational efficiency with Snap Send Solve’s enterprise features. Custom incident type configurations and smart integrations mean you can ask additional questions at the first point of contact, significantly speeding up processing times. Integrations with systems like Pathway and TechOne have saved time for Nillumbik Shire Council and City of Port Phillip councils. It’s all about doing more with less effort and keeping your operations running smoothly.

Discover how Snap Send Solve can revolutionise your workflow. Explore custom configurations and see our powerful portal in action.

Effortless, Accurate, and Transparent Customer Service

Say goodbye to vague phone calls and hello to precise, actionable reports. Snap Send Solve delivers accurate information quickly, speeding up first-point resolution and boosting transparency with your residents. Our webform integration ensures the same excellent experience, even without the app. Check out the Yarra Valley case study to see how their webform next to their faults map has enhanced service delivery. It’s all about making your residents feel heard and valued.

Enhance your customer service with Snap Send Solve’s seamless webform integration. Request a demo to see how it works on your website and start delivering exceptional service today.

Join a Thriving Platform of 850+ Solvers, not just local councils

Crowdsource valuable information directly from the community and gain satisfaction ratings to measure success. Snap Send Solve enables councils to reassign tasks seamlessly, ensuring the right team addresses each issue. For example, water issues can be directed to water authorities, power issues to the power company, and telco issues to Telstra.

Join a platform that's trusted by communities across Australia and New Zealand and see the difference a collective effort makes.

Better Shared Spaces Together

Empower your council to improve customer satisfaction and enhance the joy of shared spaces for tourists, residents, business owners, and visitors in your Local Government Area (LGA). Snap Send Solve helps you address issues before they escalate, saving time and reducing costs. Our platform allows Solvers to view Snaps, reassign tasks, and communicate with Snappers efficiently. Imagine potholes filled in by state roads, graffiti hotspots addressed by the police, and broken streetlights swiftly reported and resolved – that's the power of Snap Send Solve.

Request a demo to see how Solvers can reassign tasks, use Snapper messaging, and update statuses in real-time.

Integration
partners

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Technology One

Pathway

Microsoft Dynamics

Civica

Salesforce

500K+
Active Snappers
700K+
App Downloads
4.7
App Rating
850+
Solvers
3.5M+
Snaps
500K+
Active Snappers
700K+
App Downloads
4.7
App Rating
850+
Solvers
3.5M+
Snaps
Contact us

Book a demo

Find out how other councils across Australia and Aotearoa New Zealand leverage our platform.

We'll be in touch to learn how we can help your LGA.

Our latest partnerships

platform features

Level up your Snap Send Solve experience

We empower local councils - our Solvers across Australian & New Zealand. Additional features of the Snap Send Solve platform are designed, tried and tested to improve customer satisfaction and first point resolution.

Webform

Filter unverified issues and get actionable information on your website. Anyone can access the app experience anywhere with our webform.

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Custom incidents

Tailor our platform to see a boost in your resolution times. Create, customise and remove incidents that you receive from Snappers.

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Report management

View Snaps, reassign tasks, and communicate with Snappers.

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