solvers

Transforming Campus Connections

Snap Send Solve bridges the gap between universities and their students, visitors, faculty, and staff. Our intuitive platform simplifies the process of resolving and reporting campus issues, enhancing public spaces and improving customer satisfaction and experience.

Tailor the platform to suit specific areas of your campus, and customise incident types based on their unique needs.

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Our mascot Sweep giving a thumbs up.
Keep your campus
safe, welcoming and
well-maintained

The trusted reporting tool for Australian and New Zealand organisations

JOIN OVER 850+ SOLVERS

Simplified Customer Service for Universities

Leverage our industry-leading technology and user base of over 600,000 people, our platform creates more connected, responsive, and vibrant campuses.

Better Campus Spaces With The Power of Collaboration

Empower your university to enhance the campus experience and improve satisfaction. Snap Send Solve helps you address issues before they escalate, saving time and reducing costs. Our platform is mobile-first because it’s user-first. Snaps sent to you in under 30 seconds will include photos, coordinates and custom details so your team gains a clear, immediate understanding of each problem, crucial for managing asset faults and safety. This collective effort means that facilities teams, security teams, and IT teams receive precise, real-time information, enabling swift action.

Join a thriving network across Australia and New Zealand, and get real-time visibility of the state of your shared spaces from students, visitors and staff alike.

Effortless, Accurate, and Transparent Customer Service

Say goodbye to vague phone calls and hello to precise, actionable reports. Snap Send Solve delivers accurate information quickly, speeding up first-point resolution and boosting transparency. Our webform ensures the same excellent experience, even without the app. It’s all about making your students, faculty, and staff feel heard and valued.

Even out of your call centre volumes and resourcing and collect real-time data to inform your operational performance.

Enhance your customer service with Snap Send Solve’s seamless webform and platform integration. Request a demo to see how it works on your website and Service Now integration, and start delivering exceptional service today.

Receive Actionable Requests to Prioritise Issues

Empower your university to prioritise actionable reports on asset faults, safety concerns, and liabilities. Snap Send Solve helps you address issues before they escalate, saving time and reducing costs. Our platform allows Solvers to view Snaps, assess the seriousness of reports, and determine what it will take to fix the issue. With photos to help diagnose reports received, your team gains a clear, immediate understanding of each problem,  essential to support effective campus management.

Discover how easy it is to prioritise and resolve issues with Snap Send Solve. Request a demo to see how Solvers can reassign tasks, use Snapper messaging, and update statuses in real-time.

Boost Support Desk Productivity with Dedicated Integrations

Maximize your university's operational efficiency with Snap Send Solve’s enterprise features. Custom incident type configurations and smart integrations mean you can ask additional questions at the first point of contact, significantly speeding up processing times. Integrations with systems like Service Now are built to save you time. It’s all about doing more with less effort and keeping your operations running smoothly.

Discover how Snap Send Solve can revolutionise your workflow. Request a demo to explore custom configurations used by University of Melbourne and see our powerful portal in action.

500K+
Active Snappers
700K+
App Downloads
4.7
App Rating
850+
Solvers
3.5M+
Snaps
500K+
Active Snappers
700K+
App Downloads
4.7
App Rating
850+
Solvers
3.5M+
Snaps
Contact us

Book a demo

We'll be in touch to learn how we can help your organisation.

Ask us about reducing phone call volumes, how we've helped digitise the University of Melbourne's support desk and more.

platform features

A snapshot of the Snap Send Solve experience

We’re on a mission to connect problems to problem-solvers. Additional features of the Snap Send Solve platform are designed, tried and tested to improve customer satisfaction and first point resolution.

Webform

Filter out unverified requests. Get actionable information on your website so your team always has the right answer.

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Custom incidents

Tailor our platform to your needs. Collect asset details and divert only critical issues to your call centre.

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Triage requests

View Snaps, reassign to other Solvers, and update Snappers in our portal. Prioritise faults and quickly triage across teams.

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