Unveiling the 2025 Snap Send Solve Community Satisfaction Index

Join Snap Send Solve CEO, Danny Gorog, for the first look at one of the most comprehensive snapshots ever taken of how communities rate council performance; what’s working, what’s not, and where expectations are heading next.

This live session will unpack the 2025 Community Satisfaction Index, drawing on more than 200,000 ratings and survey responses across Australia to reveal what people value most in local service delivery.

Danny will be joined by council leaders in a panel discussion exploring the evolving role of customer satisfaction in local government, the future of customer experience, and how AI and real-time data are reshaping local service delivery.

Whether you manage service delivery, lead CX teams, or shape organisational strategy, this conversation will be packed with insights you can use today.

‍Join us live on August 13th for the official launch and panel Q&A.

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What you’ll learn:

• Key satisfaction trends from the 2025 Community Satisfaction Index and what they mean for councils
• What top-performing council CEOs are doing differently to build community trust and responsiveness
• How real-time community data is reshaping service delivery and operational decision-making
• Practical strategies for improving civic engagement using digital tools
• The growing role of AI and automation in local government service and communication

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Who should attend:

CEOs, Directors, CX leaders and decision-makers in local government responsible for service outcomes, community engagement or digital transformation.

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Featuring:

We’ll be announcing our panel of council leaders soon, sign up now to be the first to know when speakers are revealed.

Hosted by: Danny Gorog, CEO of Snap Send Solve

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Date: August 13th 2025

1:00 PM AEST (UTC+10)

1:30 PM LHST (UTC+10:30)

12:30 AM ACST (UTC+9:30)

11:45 AM ACWST (UTC+8:45)

11:00 AM AWST (UTC+8)

3:00 PM NZST (UTC+12)