An engaged audience at your fingertips
From transaction to engagement
Customer insight is essential to making better decisions, but getting feedback has never been harder. Emails and phone calls sent minutes or hours after an interaction rarely get a response — if feedback is requested at all.
The best time to ask is when the moment is still fresh. Custom Surveys in Snap Send Solve help you reach the customers with the right questions at the right time — while the phone is still in their hand.
Your community already uses Snap Send Solve because they want to be heard. Now, you can connect with them more deeply through a simple, mobile-first feedback experience that feels easy, timely and natural to use.
Measure satisfaction across specific service areas, ask questions about emerging issues, or understand community sentiment on upcoming projects, all in a way your community actually wants to respond to.
With Custom Surveys, you can:
- Tap into an audience that wants to be heard. You're not building a database from scratch, you're stepping into an active, civic-minded community already engaged with their local area.
- Catch people at the right moment. Place surveys on report submission or closure, across all or specific incident types, so you're asking when people are already engaged.
- Make it effortless and watch response rates climb. Surveys are short, sharp, and thumb-friendly, built for the way people actually use their phones - created in minutes.
Numbers speak louder than words
In 2025, 15.2% of Snap Send Solve reports had community feedback on closure, proving timely and simple surveys have a much higher engagement rate than other methods.
Be among the first
We're opening Custom Surveys to a small group of Solvers through an Early Access Program. You'll help shape the product, get hands on support from our team, and start gathering richer community feedback before anyone else.
