True community satisfaction is built on more than just intuition, it’s driven by clear goals and a commitment to continuous improvement.
This month, we’re looking at how top-performing Solvers are using data to elevate their service standards in the lead up to our Solver of the Year Awards.
In this edition of the Scoop we’ll explore:
○ A sneak peek at the data behind 2026’s top Solvers
○ How Noosa Shire Council achieved a 94% speed to Solve rating
○ How built-in benchmarking tools can turn your data into a clear baseline for performance
○ Bundaberg Regional Council’s transparent approach to managing 140,000 interactions with a 95% completion rate
A look at the 2026 award winners
With our Solver of the Year Awards fast approaching, we’ve taken a closer look at the data to see what truly separates the leaders from the pack. Excellence isn't just about high volumes; it’s defined by the standard of communication and engagement that top-tier Solvers provide.
Our latest data reveals a staggering difference in how top Solvers close the loop. While the average Solver across Australia and New Zealand responds to roughly 28% of reports, our Responsive Solver Award winners are communicating back to Snappers 98% of the time on average. This commitment to accountability is reflected in their satisfaction scores, with winners maintaining an average communication rating 17% higher than the national average.
Excellence is also measured by how deeply a community is connected to their local government. For our Digital Community Award winners, an average of 5% of their total population are active Snappers, more than triple the national average of 1.52%. These Solvers have built a culture where residents use digital platforms to collaborate, helping teams identify and respond to issues before they escalate into major problems.
For a broader look at national performance and to see where your region sits against the wider average, you can also explore our latest Community Satisfaction Index.
Noosa Shire Council sets a new standard for service speed
Aiming for excellence is about more than just tracking volume; it’s about identifying the specific methods that drive the best results. Noosa Shire Council recently put this into practice by using QR codes to streamline reporting for their network of dog bag dispensers, demonstrating a clear performance gap between traditional reports and asset-linked ones.
The results provide a powerful insight for what’s possible when reporting friction is removed. Reports generated via QR codes achieved a 94% speed-to-Solve rating, significantly outperforming the already strong 84% rating for standard reports. This precision hasn't just improved internal efficiency; it has fundamentally elevated the resident experience. While Noosa’s standard reports see a healthy 74% satisfaction rating, their QR code reports have reached a staggering 90% satisfaction rating.
By linking reports directly to specific assets, Noosa has eliminated the location errors and vague descriptions that often slow down field crews. Their case study proves that when you improve the quality of the data coming in, you naturally raise the benchmark for the service going out, resulting in faster resolutions and a more satisfied community.
Setting the standard with built-in benchmarking
Our Customer Insights Dashboard* turns your Snap Send Solve report data into a clear picture of how your community feels. Instead of guessing, see exactly how your organisation is performing against a live baseline.
In the lead-up to our Solver of the Year Awards, knowing where you stand is key. The dashboard automatically compares your satisfaction scores against state averages and similar organisations. This instant context shows exactly where you’re leading and where you can improve to reach the top tier of Solvers.
By tracking performance over the last 12 months, you can spot trends early and break results down by specific service areas. This granular view lets you see exactly where your team is succeeding and where there’s room for improvement, making it easier to focus your efforts where they’ll make the biggest difference to your community.
*Solvers will have access to varying dashboards and filters depending on their subscription tier.
How Bundaberg Regional Council leads with data
Bundaberg Regional Council is leading the way in transparency by making their service data accessible to the community. In 2025, the Council managed over 140,000 interactions, providing an open snapshot of the volume and types of requests residents are making across the region.
The true standout is the Council’s follow-through. With a 95.7% completion rate, Bundaberg is proving that high request volumes don’t have to mean a backlog of unfinished jobs. By maintaining such a high completion rate while being open about their data, they are setting an example of the operational excellence we look for when benchmarking top-tier Solvers.
Cr May Mitchell highlighted that this data helps the Council understand exactly what residents are contacting them about, from roads and parks to waste management. This level of transparency shows a commitment to not just receiving reports but acting on them and staying accountable to the community’s needs.
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