Community Satisfaction Index
The rankings are in.
How does your council stack up?
Discover what residents across Australia had to say about council performance, in one of largest community satisfaction indexes ever compiled.
insights
What the index reveals
The 2025 Snap Send Solve Community Satisfaction Index blends real-time community feedback with nationwide sentiment to provide a powerful picture of council performance.
It brings together:
Australians are more engaged than ever with their local environments, and they’re telling us what’s working and what’s not.
This index cuts through guesswork with actionable insights you can use to improve service delivery, build trust, and plan for the future.
Whether you’re managing assets, responding to issues, or shaping long-term strategy, this report puts community expectations front and centre.
This index cuts through guesswork with actionable insights you can use to improve service delivery, build trust, and plan for the future.
Whether you’re managing assets, responding to issues, or shaping long-term strategy, this report puts community expectations front and centre.
download the Index
Keen to see who performed the best?
Check out Australia’s top performing councils, what residents are saying, and where the opportunities for stronger community satisfaction lie.