Act fast on time-sensitive reports with instant SMS alerts
Manual internal workflows can delay urgent issues, especially after hours. Our SMS notifications send high-priority reports straight to your field teams in real time, so they can act fast, even outside office hours.
It’s a simple switch that can significantly improve your response times and boost resident confidence.
How SMS alerts help you act faster
Keep field teams moving with real-time reports
When a Snap is made say, for illegal parking, an instant SMS is sent right to your field teams with everything they need: report details, location, and a direct link to the full report. No inbox delays. No missed opportunities.
Parking enforcement teams can check reports in real time and act while the issue is still happening, not after the vehicle’s gone.
Free up CX teams by cutting out manual triage
SMS alerts send reports straight to the right field team, bypassing triage and ticketing. CX teams spend less time sorting, and officers spend more time fixing.
A report of a roaming livestock reaches animal management directly, so they can respond while the animal is still nearby, not after it’s wandered off.
Build stronger community trust through faster action
Quick action shows residents their reports matter.
SMS alerts help teams resolve safety issues before they escalate, like a broken traffic light ahead of peak traffic.
SMS alerts are always-on, giving your teams instant visibility of urgent issues, anytime, day or night.
Through bypassing manual triage, your teams can act quickly, Solve problems while they’re happening, and show residents their concerns are taken seriously.
Many councils find this faster, more direct approach strengthens community trust and improves service outcomes.
It’s already working for Waverley City Council
Rangers at Waverley Council used to miss Friday night and weekend Snaps about illegal parking. By Monday, the cars were gone, leaving service teams with reports they couldn’t act on, and residents without a timely resolution.
Now, with SMS alerts, rangers get real-time notification of incoming reports, even after hours. The message includes a direct link to the Snap, helping them act while they’re still on patrol.
Want to explore how SMS notifications could work for your team?
See how SMS alerts could improve your team’s response times.
Book a demo
We'll be in touch to share more about Snap Send Solve and learn how we can help your organisation.
%20Large.avif)
