Success in 2026 isn’t about just doing more; it’s about ensuring your team’s efforts are directed exactly where they’ll have the most impact.
We’re diving into the latest resident priorities and real-world integration success stories to help your team work smarter, reduce admin, and focus on the results that matter most to your community.
In this edition of the Scoop we’ll explore:
○ The resident priorities you can target to see the biggest shift in your satisfaction scores
○ How a three-person IT team integrated in just 7 weeks
○ Our recently awarded ISO certification and how you can explore our security posture
○ The simple back-to-basics strategy Townsville is using to drive community pride in 2026
Focusing your 2026 resources where they matter most
Setting the scene for 2026 starts with a clear understanding of what residents are looking for in their local neighbourhoods. When you have a clear view of community priorities, it becomes much easier to consider the areas that will make the biggest difference to your satisfaction scores.
Our inaugural Community Satisfaction Index, which combined insights from over 200,000+ Snap Send Solve reports and 13,000 survey respondents, highlights exactly where residents want to see action in the new year:
○ 1st: Roads identified by 46.4% of residents as their number one priority nationally.
○ 2nd: Footpaths & Cycling named by 45.6% of the community as a top area for improvement.
○ 3rd: Parking & Traffic top the list by 42.1% of residents as a key local infrastructure focus.
Ready to see how these priorities shift in your local area?
Explore the specific resident priorities for your region and start the year with a data-driven plan for success.
Don’t let limited resources hold you back in 2026
As we look at ways to boost satisfaction scores this year, Ararat Rural City Council provides the perfect blueprint for operational efficiency. Despite having a team of only three working on the project, they built a seamless integration that went live in just seven weeks.
By automating the flow of data, they’ve been able to bypass manual entry and move straight to Solving. Even with a lean team, Ararat successfully manages hundreds of reports annually, ensuring that every Snap is automatically routed to the right department without a single manual touchpoint. It's proof that with the right digital tools, even the smallest teams can deliver big outcomes for their community.
|“If I look at our journey in terms of the time we spent implementing Snap Send Solve, probably 80% of our effort went into future state customer request system configuration associated with our request types. The actual integration side of the piece… we probably spent less than two weeks actually implementing that.” - Glenn Carman
Official ISO certification achieved
As you plan for a successful year ahead, we want to ensure you have complete confidence in the tools your team uses every day. We are delighted to announce that Snap Send Solve has achieved ISO/IEC 27001:2022 certification through Global Compliance Certification.
It means you can focus on improving satisfaction scores, while we manage the background risks with an independently verified, robust information security management system. It’s simply our way of providing the "official mark" for the high standards your council deserves.
Keen to dive deeper? You can now find more information and request documentation via our new Trust Center.
Back to basics in 2026
Townsville City Council is kicking off the year with a "back to basics" focus on community pride. Mayor Nick Dametto is calling on residents to be "park-proud," helping to maintain the city’s network of over 300 green spaces.
The initiative highlights that while Council works hard to maintain these assets, the best results come from a partnership with the community. By encouraging residents to report overflowing bins or maintenance issues when they spot them, Townsville is making sure their parks remain clean, safe, and ready for everyone to enjoy.
“Council works hard to maintain these spaces, but we can’t do it alone... If issues are identified, please report your concerns promptly through the Snap Send Solve app.” - Mayor Nick Dametto, Townsville City CouncilSuccessful service delivery in the new year is a two-way street.
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