What to Snap
Looking for the right people to help you with overgrown vegetation in your community?
We’re here to help connect you with the responsible council or authority – we call them Solvers – to report overgrown vegetation in Australia or New Zealand when you use the form right here, or in the Snap Send Solve app.
Differing council areas across Australia and New Zealand have different rules around overgrown vegetation, and define overgrown vegetation differently.
Generally speaking, all vegetation that is not confined to your property’s perimeter may be considered an obstruction, unless there is a clearance of 2.5 metres.
When you report overgrown trees, gardens, hedges and other hedges, someone from your local council will attend the site and make an assessment of the situation.
They will then take the appropriate next steps if necessary to ensure the public area is safe and clean.
Vegetation removal usually involves the physical extraction or chemical expiration of overgrown, and often unsightly, plants and plant matter.
When vegetation is removed this may include the whole plant, including its root structure, or just trimming the excess which is overgrown, so the plant can survive.
If your neighbour’s garden is causing a legitimate obstruction, you can report this to a Solver at your local council using the Snap Send Solve app, or the form above, and they will take the necessary next steps.
Unsure of how to report overgrown trees, hedges and other vegetation? Snap Send Solve makes creating overgrown vegetation reports simple and straightforward.
Snap Send Solve allows you to capture details for your overgrown vegetation report with features such as image capture and geo location tracking, in less than 30 seconds.
This makes your Snap super easy to Solve. Just Snap a photo, add a description and we’ll notify the right people!
Overgrown vegetation can create issues in your community, such as problems with accessibility (including obstructing roads and pavements), attracting unwanted pests, as well as becoming messy and unruly.
You can help maintain your local area when you report overgrown vegetation using the Snap Send Solve app or by using the form above.
When you Snap overgrown vegetation, your photos, notes and location information help the Solver at your local council pinpoint active issues and start working to Solve them.
Once a Solver from your council has reviewed your Snap, they will send someone to attend the property to inspect the issue.
Depending on the level of risk, the Solver will give the property owners 14 days to address the encroaching vegetation.
If the owner does not respond, a Solver from your council will re-inspect the property and provide the property owners with a formal Notice to remove the overgrown vegetation if necessary.
Failure to act may, in some circumstances, lead to the vegetation being cleared with the costs charged to the property owners.
In some council areas, fines may also be issued to the relevant parties.
We’ve found that Snappers report high response rates and prompt resolutions when using Snap Send Solve, without time spent waiting on the phone or following up emails.
Snap using the app so you can easily track the progress in the History section, as well as provide feedback, along with your satisfaction rating.
Solvers each have their own customer service level standards and will provide feedback on your Snaps depending on their time and resources.
If your report isn’t Solved right away, you can also send a Nudge two weeks after sending your Snap, which is a friendly follow up signal to the Solver.