Rethinking CS Team Mental Wellbeing - Solver Sessions with City of Wollongong

Join Todd Hopwood in a live interview with Luke Dart to learn how Wollongong Council is Rethinking CS Team Mental Wellbeing.

Todd Hopwood, Manager Customer & Business Integrity at Wollongong City Council, has spent the past six years championing safer, more supportive environments for customer-facing staff. 

Improving CX starts with looking after the people who do the work. Todd brings a candid take on leadership, new protective programs, reshaping culture and support systems, and how we train managers to show up in mental health conversations. 

Joining Todd is Luke Dart, the Solution Delivery Manager at Snap Send Solve and a passionate accessibility advocate. Over almost a decade, Luke has worked in local government, govtech and digital transformation. He brings a deep understanding of how technology can improve community outcomes and accessibility.

In this Solver Session, we’ll look at how councils are rethinking the old tick-box approach and designing with staff wellbeing in mind from the ground up, along with lessons others can take from the progress so far.

Todd Hoppwood has gained traction, reshaped practices, and challenged assumptions across one of Australia’s largest councils.

This is a conversation about what’s working, what’s hard, and what’s next. 

Join us for a live interview and Q&A session on Wednesday, June 18th.

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What you’ll learn:

✔ New approaches to post-incident response and support

✔ What managers often get wrong in mental health conversations

✔ How job design can prevent burnout before it starts

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Who Should Attend?

Customer experience leaders and managers of teams handling customer facing requests.

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Featuring:

Todd Hopwood, Manager Customer & Business Integrity at City of Wollongong.

Hosted by: Luke Dart, Accessibility Advocate

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Date: 18 June | 12:00 PM AEST (UTC+10)

12:30 PM LHST (UTC+10:30)

11:30 AM ACST (UTC+9:30)

10:45 AM ACWST (UTC+8:45)

10:00 AM AWST (UTC+8)

2:00 PM NZST (UTC+12)

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