At Snap Send Solve, we are thrilled to unveil the exceptional winners of our 2026 Solver of the Year Awards. It's our pleasure to shine a spotlight on the outstanding Solvers who have made a positive impact across Australia and Aotearoa New Zealand this year.
We carefully collected and analysed data from both Snaps and ratings from the past year, awarding winners only when the criteria were met. Join us in celebrating the remarkable achievements of these Solvers who have gone above and beyond to make a meaningful difference in their communities.
Snappers' Choice Award
This award is extra special because it comes straight from the users on the ground reporting issues in their local area. Thousands of Snappers cast their votes to recognise the Solvers who have truly made a difference in their shared spaces.
Responsive Solver Award
These outstanding Solvers earned top honours by achieving the highest percentage of Snap status updates and receiving stellar communication star ratings from their communities.
Digital Community Award
This award celebrates the Solvers with the highest percentage of Snappers in their community, showcasing their commitment to empowering residents to create real change in their communities.
Top Solvers Award
These Solvers achieved the highest rankings in our Community Satisfaction Index. By combining thousands of resident surveys with real-time data on resolution speed and quality, these winners have set the benchmark for excellence in local service and community trust.
New Zealand
The following are the Aotearoa New Zealand winners of each category.
Snappers' Choice Award
Christchurch City Council
“So helpful. Graffiti is dealt with in a couple of days. Great to see the graffiti gone. I am very satisfied with all the CCC services.”
Responsive Solver Award
Selwyn District Council
“Fast turn around and completed jobs to high standard”
Digital Community Award
Queenstown Lakes District Council
“Responds quickly and in a polite manner, always putting people first.”
"Winning the Digital Community Award demonstrates not only the high level of engagement between QLDC and our community, but also how convenient Snap Send Solve is for people to use. The app continues to provide a super easy way for residents and visitors to inform our customer services team about everything from potholes to lost dogs, and the way it integrates with our in-house system helps us respond appropriately and swiftly." - Queenstown Lakes District Council
New South Wales / ACT
The following are the New South Wales and ACT winners of each category.
Snappers' Choice Award
Blacktown City Council
“Every Snap I've submitted has been promptly fixed!”
Responsive Solver Award
Bega Valley Shire Council
Digital Community Award
Waverley Council
“Very responsive”
"More and more of our Waverley residents are choosing to use the Snap app to report issues in their neighbourhoods quickly and easily." - Waverley Council
Top Solvers Award
- 1st: Camden Council
- "On behalf of Camden Council, I’m pleased to see Camden once again recognised in the Solver of the Year Awards, winning the Top Solver Award.
This acknowledgement highlights the dedication of our staff and the valuable role our community plays in reporting issues that help keep our area safe, clean and welcoming.
We remain committed to responding to local concerns promptly and thank everyone who uses tools like Snap Send Solve to provide feedback and support ongoing improvements across Camden." - Mayor of Camden, Cr Therese Fedeli.
- "On behalf of Camden Council, I’m pleased to see Camden once again recognised in the Solver of the Year Awards, winning the Top Solver Award.
- 2nd: Penrith City Council
- 3rd: The Hills Shire Council
- 4th: Inner West Council
- "This award is a fantastic acknowledgement of our team's dedication and ongoing commitment to delivering great experiences for the Inner West community. We're thrilled to see our work recognised in this way." - Inner West Council
- 5th: Randwick City Council
Victoria
The following are the Victorian winners of each category.
Snappers' Choice Award
Hume City Council
“They always reply and get the problem solved, and keep me updated.”
Responsive Solver Award
City of Ballarat
“Communication, and responsiveness is 10/10.”
"Being named a Responsive Solver is a fantastic achievement for Council and a credit to our dedicated staff. It shows that when our community speaks up, we listen and act. Open, responsive engagement will always be at the heart of how we work with and for our community." - City of Ballarat Deputy Mayor Cr Ben Taylor
Digital Community Award
City of Port Phillip
“Fast response, good communication.”
Top Solvers Award
- 1st: Whitehorse City Council
- 2nd: Manningham Council
- 3rd: City of Melbourne
- 4th: Wyndham City Council
- 5th: Latrobe City Council
- "Council is delighted to win the Snap Send Solve Top Solver award. We share this award with the community because the community have got on board with us and used Snap Send Solve which helps us do our job faster" -Latrobe City Council Mayor Councillor Sharon Gibson
Tasmania
The following are the Tasmanian winners of each category.
Snappers' Choice Award
Glenorchy City Council
“Multiple times this year the problems I’ve submitted are fixed within two days.”
Responsive Solver Award
Latrobe Council
Digital Community Award
City of Launceston
Top Solvers Award
- 1st: Kingborough Council
- 2nd: City of Launceston
- 3rd: West Tamar Council
- 4th: City of Hobart
- 5th: Latrobe Council
Queensland
The following are the Queensland winners of each category.
Responsive Solver Award
Balonne Shire Council
"Quick in response"
"This is such welcome news to receive Snap Send Solve’s 2026 Responsive Solver Award for Queensland.
Our team puts in a great deal of effort to support our local community and this really highlights how committed our staff are to customer service.
I would like to particularly thank all of the team at Balonne Shire Council for putting in place the systems and effort to make such an award possible." - Balonne Shire Council
Digital Community Award
Winton Shire Council
Top Solvers Award
- 1st: Sunshine Coast Council
- 2nd: Bundaberg Regional Council
- 3rd: Brisbane City Council
- 4th: Cairns Regional Council
- 5th: Gladstone Regional Council
South Australia
The following are the South Australian winners of each category.
Snappers' Choice Award
City of Port Adelaide Enfield
“Great communication, solved quickly, very responsive, lovely crew!”
Responsive Solver Award
Southern Mallee District Council
“They are excellent at responding to SSS requests, implementing it in the district has been a great initiative.”
Digital Community Award
District Council Franklin Harbour
Top Solvers Award
- 1st: City of Port Adelaide Enfield
- "Being named the Snappers’ Choice Award winner in SA - the only award decided by the public - is incredibly meaningful because it reflects the trust and confidence of the community. Knowing that residents took the time to vote shows us that the work our teams do every day is genuinely making a difference where it matters most, in the lives of our community!
To also be recognised as a Top Solver, based on community satisfaction, is a proud acknowledgement of our commitment to responsive service, transparency and working closely with residents to keep the community safe, clean, and well maintained.
A huge thank you to our dedicated staff who take pride in delivering the highest standards of customer service and responding to issues that matter to the community." - City of Port Adelaide Enfield, Mayor Claire Boan
- "Being named the Snappers’ Choice Award winner in SA - the only award decided by the public - is incredibly meaningful because it reflects the trust and confidence of the community. Knowing that residents took the time to vote shows us that the work our teams do every day is genuinely making a difference where it matters most, in the lives of our community!
- 2nd: City of Marion
- "This award recognises our commitment to listen to and partner with our community, and our aim to be recognised as leader in delivering an excellent experience for our customers." - City of Marion
- 3rd: City of Tee Tree Gully
- 4th: City Charles Sturt
- 5th: City of West Torrens
Western Australia
The following are the Western Australia winners of each category.
Snappers' Choice Award
City of Swan
“Always quick to acknowledge, respond & follow up. They keep you informed every step of the way.”
Responsive Solver Award
City of Perth
Digital Community Award
City of Vincent
“They always solve my problem!”
"City of Vincent residents take pride in their properties, their street and their suburb. We are thrilled to receive the Digital Community Award which demonstrates how engaged and committed our residents are in helping us make Vincent the most Liveable City in Western Australia." - City of Vincent
Top Solvers Award
- 1st: City of Mandurah
- "We’re incredibly proud that Mandurah has been recognised as Snap Send Solve’s Top Solver, because it shows that when our community speaks up, we’re listening and taking action on the things that matter in the streets, parks, and neighbourhoods that we all love. This award is a real credit to our hardworking staff and our engaged community, and it inspires us to keep finding new ways to make life easier, safer, and more enjoyable for everyone who calls Mandurah home." - City of Mandurah Mayor Amber Kearns
- 2nd: City of Cockburn
- 3rd: City of Gosnells
- 4th: City of Stirling
- 5th: City of Joondalup
Northern Territory
The following are the Northern Territory winners of each category.
Snappers' Choice Award
Katherine Town Council
"We’ve done it again! Snap Send Solve continues to elevate how we engage with our community and manage reports across town. It helps us respond more effectively and keep Katherine safe and liveable.
Thank you to everyone who ‘snapped’ over the past year, your efforts genuinely make a difference. We share this award with the whole community, because we couldn’t have achieved it without your sharp eyes and commitment to reporting what you see." - Katherine Town Council
Responsive Solver Award
Nhulunbuy Corporation
“Excellent service & response time.”
"The Nhulunbuy Corporation is very pleased to receive this acknowledgement as the Responsive Solver of the year.
It reflects the dedication and hard work of our entire team in responding to those issues raised by our community.
A huge thanks to the Snap Send Solve team, without whom we would not have the level of engagement with our community that we currently enjoy." - Nhulunbuy Corporation
Digital Community Award
City of Darwin
Top Solvers Award
- 1st: City of Darwin
- 2nd: Katherine Town Council
- 3rd: Alice Springs Town Council
More to explore for Solvers
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