Repetitive tasks shouldn’t hold your team back. With a growing number of customers and more requests than ever, councils are turning to smarter tools like AI and system integrations to save time.
Complex requests or customers with special circumstances need extra care and attention, but most, like reporting dumped rubbish or a broken sign, are simple.
Snap Send Solve makes it easy for customers to report issues and with high quality reports, fast to process so your team can spend time where it matters.
From AI duplicate detection to seamless integrations, we’ll help you get it sorted in seconds.
In this edition of the Scoop we’ll explore:
- Why eliminating repetitive tasks boosts both efficiency and team morale
- How City of Moreton Bay scaled their services through API integration
- Using our AI-powered duplicates feature to save valuable time
- Community education tactics that lead to fewer follow-ups and reduced manual workload
Breaking free from repetitive tasks
Recent research from the Australian Government's generative AI trial found staff saved an average of one hour per day by automating routine tasks.
And that extra hour wasn’t just about getting more done, it allowed staff to shift from repetitive tasks to more meaningful, impactful work.
In a separate study, nearly 40% of decision-makers said automation had improved employee satisfaction, especially when staff could focus on tasks requiring judgment and creativity.
For councils handling growing volumes of customer requests, automating manual admin reduces burnout, boosts morale and improves service delivery, all without needing extra resources.
One council already seeing the impact of automation at scale is City of Moreton Bay.
How City of Moreton Bay handles growth through integration
With a rapidly growing population, City of Moreton Bay needed a smarter way to manage increasing report volumes, without increasing manual admin.
Their solution?
An integration with Snap Send Solve that feeds reports directly into their request management system. Not only is it simple for the community to report issues, this scalable approach reduces repetitive data entry for staff and frees them up to focus on high-value work.
As community growth continues, this integration ensures service levels remain high without additional pressure on the customer service team.
Another time-saver for Solvers? AI that spots duplicates so you can focus on what matters.
Deflect duplicates instantly with AI
Our upcoming AI-powered duplicates feature helps your team avoid duplicate reports, before they even reach you.
It uses advanced matching to evaluate similarity by comparing:
- Date and time
- Photos of incident
- Address and geolocation
- Description text
- Incident type
Here’s the real time-saver:
Our AI acts as a first line of defence against duplicates, if a Snapper tries to report something already logged, it will show them similar reports in real-time. If they confirm it’s the same issue, no new report is submitted, and a deflection is recorded in our Portal.
This means fewer reports to process, faster response times, and more time spent with customers that need it.
Community education cuts the admin load
Cassowary Coast Regional Council recently ran an information session to teach residents how to use Snap Send Solve effectively.
Community education initiatives like this one are valuable for reducing repetitive processes within council teams. When residents understand how to submit complete, accurate reports through the app, staff spend less time on administrative follow-up and more time addressing actual issues.
Access customisable assets here.
Ready to reduce manual processes and free up your team’s time?
Whether you’re curious about API integration, AI duplicates, or community education, we’d love to support you.
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