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How are you preparing your community for the summer period?
From managing service expectations to leveraging our platform's latest CX updates, read on for the scoop.
Streamline your holiday closure communications
With the holidays around the corner, we've made it simple to keep your community in the loop while spotlighting clear communication channels for urgent issues.
Set up customised messaging fields across Snap Send Solve to:
- Set clear expectations with automated holiday closure notifications
- Direct urgent matters to appropriate services
- Maintain transparency about reopening dates and response times
Here's how it works:
Your customers will see tailored messaging at key touch points, including while submitting a Snap Send Solve report as well as in the confirmation email.
Keen to set up your closure messaging? The process is flexible - you can schedule both activation and removal dates that suit your timeline.
Just get touch with your messaging and activation dates and we can do the rest.
Your community as your eyes and ears
When severe weather strikes, organisations are using Snap Send Solve to manage emergency events while maintaining essential services.
Gather and triage non-urgent information efficiently
Rather than having customers wait on hold, Snap Send Solve helps keep phone lines clear for critical situations, while giving your team a location-based view of non-urgent issues that need attention.
Check out how La Trobe City Council and the City of Port Hedland are letting their community know.
Instantly communicate via the app
Take a dynamic approach to communication by creating screens in Snap Send Solve, which serve specific information to customers at the right time.
During a weather event or clean-up, you use these screens to reflect current conditions and response priorities and direct customers to relevant information.
Take a sneak peek at our new home screen
From 16 December, the way your community interacts with Snap Send Solve will get a major update. Our new home screen is designed to drive engagement by providing transparency around local issues and giving you insights into what matters most to the community.
Snappers will be able to preview existing Snaps in their area before submitting their own Snap Send Solve request.
This is the first step to create more time for your teams by reducing duplicate and similar reports and drive more thoughtful submissions.
Understand your community's priorities
As part of the release, the Portal will show which requests are being viewed and saved by users.
Track community interest through save and view counts on individual Snaps.
Starting 16 December, you'll have access to the new engagement metrics in your Portal. As we roll out the home screen app update over the next two months, you will see total views and saves grow as the update reaches Snappers in 2025.
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