What to Snap
Looking for the right people to help you report a public transport issue in your community?
We’re here to connect you with the responsible council or authority – we call them Solvers – to report public transport issues in Australia or New Zealand when you use the Snap Send Solve app, or create a Snap using the form below.
Using Snap Send Solve, you can report a public transport issue to someone at your local public transport company in just under 30 seconds.
Snap Send Solve currently enables you to Snap issues on the following modes of public transport:
Problems with public transport you can Snap include, but are not limited to:
If you don’t know who to contact to resolve an issue with public transport, Snap Send Solve can connect you with the right people.
We’re here to connect you with the responsible Solver based on your location, so they can take the right course of action, without you having to do the guesswork.
Snap Send Solve makes collecting details, such as images and location, needed to report a public transport problem simple and streamlined.
This makes your Snap super easy to Solve. Just Snap a photo, add a description and we’ll notify the right people!
When reporting a public transport issue using the app, you can also provide specific information including the incident type, route number, stop number, vehicle number, station name and platform number.
You can locate these options under the “Public Transport” incident type on the Snap Send Solve app.
When you Snap a public transport problem, your photos, notes and location information help the Solver at your local public transport authority or council pinpoint active issues and start working to Solve them.
In most cases, someone from your local council or public transport company will send someone to assess the issue before taking the appropriate next steps.
Please note that currently not all Public Transport Systems are available to report to via the Snap Send Solve app. If a Public Transport System is not available in your area, your report will be directed to your local Council.
We’ve found that Snappers report high response rates and prompt resolutions when using Snap Send Solve, without time spent waiting on the phone or following up emails.
Snap using the app so you can easily track the progress in the History section, as well as provide feedback, along with your satisfaction rating.
Solvers each have their own customer service level standards and will provide feedback on your Snaps depending on their time and resources.
If your report isn’t Solved right away, you can also send a Nudge two weeks after sending your Snap, which is a friendly follow up signal to the Solver.