Looking for the right people to help you report illegal dumping of rubbish in your community?
We’re here to help connect you with a Solver to report illegal dumping of rubbish in Australia or New Zealand when you use the Snap Send Solve app, or create a Snap using the form below.
Using Snap Send Solve, you can report illegal dumping of rubbish directly to someone at your local council in just under 30 seconds.
In Australia, the dumping of waste above 200 litres is considered illegal, if not approved by the council, with offenders facing penalties.
In New Zealand, the dumping of rubbish or litter of any kind in public places, including roadsides, parks and reserves is considered illegal, with offenders facing penalties.
Different states and council areas have specific rules around dumped waste, which is why reporting dumped rubbish using the Snap Send Solve makes the process easy.
Got a litter problem in your area? Snap Send Solve connects you with the responsible Solver based on your location, so they can take the right course of action, without you having to do the guesswork around where to report rubbish dumping.
Examples of illegal waste disposal include:
Wondering what to do if someone dumped rubbish on your property? It’s easy enough to report rubbish dumped outside your house, or on your property, using Snap Send Solve.
If you create a Snap using the app or the form above, this will go directly to a Solver at your local council who will be able to help address your rubbish dumping report promptly.
That being said, by law in both Australia and New Zealand, you are responsible for fencing or taking all precautions necessary to prevent uncontrolled access to your land that can enable waste dumping.
You may also be liable for fines and clean-up costs.
Snap Send Solve makes collecting details needed to create a rubbish dumping report simple and streamlined.
Providing these details makes your Snap super easy to Solve. Just Snap a photo, add a description and we’ll notify the right people!
When you report dumped rubbish, you can make an impact on issues such as land contamination, pollution of waterways, increased fire risk and harm to local wildlife and their habitats.
Illegal waste disposal, otherwise known as ‘fly dumping’ or ‘fly tipping’, costs councils and environmental protection authorities millions of dollars per year.
When you report these issues using Snap Send Solve, you can be a part of making your community cleaner, safer and better.
When you use Snap Send Solve to report illegal dumping of rubbish, we usually send your Snap directly to your local council.
In the first instance, a Solver from your council will investigate the issue, and in some cases they will issue fines.
Following this, the Solver from your local council will organize a contractor to remove the rubbish if necessary.
We’ve found that Snappers report high response rates and prompt resolutions when using Snap Send Solve, without time spent following up emails.
Snap using the app so you can easily track the progress of your Snap in the History section of the Snap Send Solve app and provide feedback, along with your satisfaction rating.
Councils have their own customer service level standards and will provide feedback on your Snaps depending on their time and resources.
If your report isn’t Solved right away, you can also send a Nudge two weeks after sending your Snap, which is a friendly follow up signal to the Solver.
When you report rubbish dumping in New South Wales, you’ll need to include:
Collecting these details has never been easier, Snap Send Solve allows you to take photos on the go and report in just seconds.
The exact geo location of your Snap also helps the Solver pinpoint the exact location of the dumped rubbish. Use our app or form above to connect with the right Solver for your local area.
In New South Wales you may be issued on-the-spot fines for illegal dumping:
When you report rubbish dumping in Queensland, you’ll need to include:
Collecting these details has never been easier, Snap Send Solve allows you to take photos on the go and report in just seconds.
The exact geo location of your Snap also helps the Solver pinpoint the exact location of the dumped rubbish. Use our app or form above to connect with the right Solver for your local area.
In Queensland, under the Waste Reduction and Recycling Act 2011, various fines and penalties apply for littering and illegal rubbish dumping.
When you report rubbish dumping in Western Australia, you’ll need to include:
Collecting these details has never been easier, Snap Send Solve allows you to take photos on the go and report in just seconds.
The exact geo location of your Snap also helps the Solver pinpoint the exact location of the dumped rubbish. Use our app or form above to connect with the right Solver for your local area.
In Western Australia, an infringement of up to $500 may be issued for individuals or up to $2,000 for companies.
When you report rubbish dumping in Victoria, you’ll need to include:
Collecting these details has never been easier, Snap Send Solve allows you to take photos on the go and report in just seconds.
The exact geo location of your Snap also helps the Solver pinpoint the exact location of the dumped rubbish. Use our app or form above to connect with the right Solver for your local area.
You can also report dumped rubbish to the City of Melbourne directly on 03 9658 9658.
The fine for dumping rubbish in Victoria is $363 on-the-spot. If the matter is prosecuted in court, this can reach $4000 for individuals and up to $18,000 for businesses.
When you report rubbish dumping in South Australia, you’ll need to include:
Collecting these details has never been easier, Snap Send Solve allows you to take photos on the go and report in just seconds.
The exact geo location of your Snap also helps the Solver pinpoint the exact location of the dumped rubbish. Use our app or form above to connect with the right Solver for your local area.
People found illegally dumping rubbish in South Australia can be:
When you report rubbish dumping in the Australian Capital Territory, you’ll need to include:
Collecting these details has never been easier, Snap Send Solve allows you to take photos on the go and report in just seconds.
The exact geo location of your Snap also helps the Solver pinpoint the exact location of the dumped rubbish. Use our app or form above to connect with the right Solver for your local area.
When you report rubbish dumping in New Zealand, you’ll need to include:
Collecting these details has never been easier, Snap Send Solve allows you to take photos on the go and report in just seconds.
The exact geo location of your Snap also helps the Solver pinpoint the exact location of the dumped rubbish. Use our app or form above to connect with the right Solver for your local area.
How does Snap Send Solve work?
Snap Send Solve is a platform that enables authorities and their customers to identify and solve local issues for the benefit of communities everywhere. Simply snap a photo of the problem, send a report in 30-seconds using the app and the issue is sent directly to the appropriate authority to be solved.
Where is the app available?
Snap Send Solve is available throughout Australia and New Zealand.
Is there a fee for me to use it?
Snap Send Solve is free to download from the App Store and Google Play*, and is as simple to use as its name.
If you are an authority who would like to utilise the platform, you can find more information about our Enterprise offering here.
*Mobile data fees and charges may be incurred by telcos/carriers.
What devices will Snap Send Solve work on?
Snap Send Solve works on both iOS and Android devices and is available to download for free on both the App Store and Google Play.
Note that some older versions of iOS and Android are not supported.
You can also submit reports via the Snap Send Solve reporting website, report from your desktop here.
What problems can be reported?
Snap Send Solve enables users to report an array of incidents including, but not limited to:
If you need to report a different issue either submit it under the General Request incident type or get in touch with us if you think we should add it to the Snap Send Solve platform.
How do I know what council or authority to report to?
Snap Send Solve eliminates the complexity of knowing where and how to report incidents on the spot by enabling users to capture and send photos of issues that need attention, wherever they are. Your geolocation will automatically be tagged, so your report is sent to the correct council or authority, all you have to do is confirm that the location of your report is correct.
How do I change the email address linked to my account?
If you wish to change the email address linked to your Snap Send Solve account you will need to log out and sign up with a new email address. Your existing report history will not be transferred to your new account however there will be records of each report sent in your email inbox.
How do I know when the issue has been fixed?
By categorising incident types and assigning them to the appropriate authority based on the user’s location, Snap Send Solve makes reporting issues quick and simple.
Each authority has a different customer service level agreement, and feedback from our users tells us the vast majority of requests submitted via Snap Send Sold are resolved within a faster time-frame.
Many authorities will provide feedback on your reports, from receipt through to resolution. However, you may not hear from all authorities.
You can also find report updates, such as whether your report has been viewed by the relevant authority in the History section of the app.
Can I provide feedback to an authority after submitting a report?
Yes, you can provide feedback on whether an issue has been resolved as well as your satisfaction rating within the History section of the app. This feature will become available two to four weeks after submitting a report.
Which authorities can I report to via Snap Send Solve?
Snap Send Solve allows app users to report to every council in Australia and New Zealand as well as a number of other authorities, including water and electricity providers, supermarket chains and state government departments.
What is the Snap Send Solve business model?
All Local Councils and Authorities receive basic report information for free.
Snap Send Solve offers two different subscription options for Local Councils and Authorities.
Snap Send Solve offers a paid version of our platform to Local Councils and Authorities. We refer to this as an Enterprise subscription. We publish our pricing here.
Supporting Authorities can integrate reports into their work management system so they can respond quickly to reports. This saves time and money for the Authority and creates a seamless experience for their customer.
Supporting authorities care deeply about their customers’ user experience and strive to make it as easy-as-possible for customers to report issues to them. Based on our data, Supporting Authorities have a higher customer satisfaction rating.
Snap Send Solve provides a free service to Local Councils and other Authorities, who receive unlimited reports for free. Reports currently include images and geolocation to accurately pinpoint where the issue is and contain more detail than a phone call or a manually created email.
Offering a platform that works universally means that you can be confident reports will be delivered to the responsible Authority, anywhere in Australia and New Zealand.
Why do some authorities have a Blue Tick next to their name in the app?
The Blue Tick is used to identify Supporting Authorities within the Snap Send Solve platform. If an authority does not have a blue tick next to their name they will still receive your report.
Supporting authorities help Snap Send Solve to continue providing an efficient reporting platform to communities across Australia and New Zealand.
What about my personal information and privacy – is Snap Send Solve secure?
Snap Send Solve takes your privacy very seriously. When you download and use the App, website or other online services, information is collected that enables you to provide feedback on community assets and infrastructure requiring repair or attention. When reporting, you are asked to provide personal information to help authorities get back in touch with you, where required.
Snap Send Solve endeavours to take all reasonable steps to keep your information secure, through the use of appropriate processes and technology. You can find out more information about our privacy policy here.
I have a suggested feature for the app. Who can I send my ideas to?
We love to hear suggestions for improvement from our users and authorities and make regular updates to our service.
To provide us feedback send an email to contact@snapsendsolve.com.
Why did Snap Send Solve change the order of our reporting process?
Snap Send Solve has changed the order of our reporting process for a variety of reasons.
Firstly, we have dramatically reduced the taps required on a ‘standard’ report from 13 to 8, making reporting issues in your community quicker than ever before. For Supporting authorities who set up ‘Call Only’ incident types, getting to a relevant contact number is now faster than ever.
Secondly, location accuracy is greatly improved due to the confirmation of location at the beginning of the reporting process. We also now provide the geo-code of the location as the primary location identifier as this is more accurate and helpful to authorities than a street address.
Thirdly, the new reporting flow will allow us to introduce a range of future functionality for Supporting authorities, such as the ability to add audio and video files to reports.
The new reporting order is:
1. Confirm your location
2. Select the Incident Type
3. Take a photo of the issue
4. Fill out notes and any additional fields
5. Send report