Unveiling the 2025 Snap Send Solve Community Satisfaction Index

Join Snap Send Solve CEO, Danny Gorog, for the first look at one of the most comprehensive snapshots ever taken of how communities rate council performance; what’s working, what’s not, and where expectations are heading next.

This live session will unpack the 2025 Community Satisfaction Index, drawing on more than 200,000 ratings and survey responses across Australia to reveal what people value most in local service delivery.

Danny will be joined by council leaders in a panel discussion exploring the evolving role of customer satisfaction in local government, the future of customer experience, and how AI and real-time data are reshaping local service delivery.

Whether you manage service delivery, lead CX teams, or shape organisational strategy, this conversation will be packed with insights you can use today.

‍Join us live on August 13th for the official launch and panel Q&A.

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What you’ll learn:

• Key satisfaction trends from the 2025 Community Satisfaction Index and what they mean for councils
• What top-performing council CEOs are doing differently to build community trust and responsiveness
• How real-time community data is reshaping service delivery and operational decision-making
• Practical strategies for improving civic engagement using digital tools
• The growing role of AI and automation in local government service and communication

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Who should attend:

CEOs, Directors, CX leaders and decision-makers in local government responsible for service outcomes, community engagement or digital transformation.

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Featuring:

David MacLennan
CEO, City of Vincent

David has led the City of Vincent since 2018, following senior roles in state government and international diplomacy. He brings deep expertise in planning and policy, with a strong focus on innovation, capability-building, and connected communities.
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Simon McMillan
CEO, Whitehorse City Council

Simon brings over 30 years of experience in local government, including 6 years as CEO of Whitehorse City Council and 12 years as CEO of Banyule City Council. A qualified urban planner and MBA graduate, he’s leading Whitehorse with a strong focus on strategic growth, planning, community outcomes and fostering a positive, high-performing organisational culture.

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Helen Sui
CEO, Moonee Valley City Council

Helen has over 20 years’ experience across local and state government and has led Moonee Valley since 2020. A Global Executive MBA graduate, she is the first Chinese-born CEO in Victorian local government and brings a strong focus on inclusive, community-first leadership.

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Hosted by: Danny Gorog, CEO of Snap Send Solve

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Date: August 13th 2025

1:00 PM AEST (UTC+10)

1:30 PM LHST (UTC+10:30)

12:30 AM ACST (UTC+9:30)

11:45 AM ACWST (UTC+8:45)

11:00 AM AWST (UTC+8)

3:00 PM NZST (UTC+12)