In the media

City of Ballarat trials new customer experience system

City of Ballarat trials new system to improve customer experience


Since the City of Ballarat launched Snap Send Solve in 2022, Snaps received have increased exponentially.

Now in 2023, the City of Ballarat has appointed a Digital and Emerging Customer Experience Officer, who is dedicated to updating Snappers on the actions taken by council.

Anyone who has a Snap sent to the City of Ballarat marked as ‘Solved’ will now receive communications from the Digital and Emerging Customer Experience Officer. They will listen to your feedback and actively review the customer service satisfaction.

At Snap Send Solve, we're on a mission to create better shared spaces. We’re on this journey with the City of Ballarat, who is committed to actively listening to residents' feedback while developing its Customer Charter.

As a leading council in Australia & Aotearoa New Zealand, the City of Ballarat is dedicated to nurturing a community that's safe, clean and great to be in - just like us.

If you can't already tell, we're a proud partner of our fellow Victorians at the City of Ballarat. If you're a resident or know a regular visitor, try the new Snap Send Solve experience by downloading the app.

Or, read more about the Digital and Emerging Customer Experience Officer appointment from the council here.

Do your bit, on the go.

Anywhere in Australia or Aotearoa New Zealand, anytime.