2026

Community Satisfaction Index

The rankings are coming.

How does your council stack up?

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Residents’ satisfaction with their councils dropped across Australia in 2026, but some councils bucked the trend. Find out where your council ranks, and what’s shifted.

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insights

What the index reveals

The 2026 Snap Send Solve Community Satisfaction Index is one of the largest snapshots of the Australian community’s views of council performance.

It brings together:

251,621 real-time ratings

from Snap Send Solve users, capturing how residents rate their councils for Solve quality, communication, speed of resolution, and overall.

17,151 survey responses

capturing Snappers’ overall satisfaction with their councils.

1,705,434 reports to councils

submitted via Snap Send Solve in the past year, painting a picture of the most pressing issues being raised by the community
The 2026 Index shows satisfaction is down across the nation. But it's not down everywhere, and that's where things get interesting. Find out which councils have bucked the trend, and the issues residents say are most pressing.