94% of requests include a photo
When almost every customer request has a photo attached, everything changes. No more guessing games. No more delays. No more frustrated follow-ups.
Send the right team, with the right gear, to the right place.
When you can see the issue, it's easier to Solve it
Every day, Customer Service and field teams face the same challenge: customer requests that lack the detail needed to act fast and complete the job.
“There’s rubbish dumped near the car park” doesn’t show whether it’s a garbage bag, mattress, or a truckload.
“A branch has fallen across the path” doesn’t reveal how severe the blockage is.
A photo changes everything.
With instant visual clarity, your teams can:
- Understand the problem immediately, no interpretation needed
- Prioritise accurately, see severity at a glance
- Reduce back-and-forth follow-ups, eliminate the guesswork
"A photo is king because you don't need to rely on an individual’s description or interpretation of the issues. You can just see and assess it for yourself. It's made a huge difference." - Brenton Hall, Acting Director of Works at Winton Shire Council.
94% of reports submitted through Snap Send Solve include a photo
Here's what high photo attachment rates mean for your organisation:
Less time interpreting, more time Solving.
When almost all requests come with visual evidence, your team spends less time deciphering descriptions and more time addressing real issues.
Enhanced location accuracy.
Every photo comes with high-quality location data, ensuring your crews arrive at exactly the right spot, every time.
Stronger community trust.
When reports are Solved quickly, with minimal back-and-forth, residents feel heard and see results. High-quality, photo-backed requests help your teams respond faster, showing your community that you are responsive to their concerns.
With Snap Send Solve's industry-leading photo attachment rate, you're not just getting requests, you're getting complete, actionable information that transforms how your team responds to community issues.
* Requests with at least one photo attached, sent to local governments through Snap Send Solve, June 2024 to June 2025.
Ready to unlock even more possibilities?
High-quality requests that support streamlined operations are just the beginning. Book a demo to discover what else you can achieve with Snap Send Solve.
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