Focus on what matters with AI-powered priority labelling
AI-powered priority labelling helps your team be more responsive by automatically flagging each Snap as High, Medium or Low priority, based on what's in the Snap.
Our AI reviews the Snap’s details, such as the description, photos, location and incident type, to suggest an initial priority, giving your team helpful context from the moment a Snap comes in.
Designed for teams working under time constraints, whether you're juggling SLAs, high volumes or urgent incidents, AI-powered priority labelling supports a more responsive workflow without additional work.
Focus on what’s important first
When a new Snap comes in, it’s automatically assessed by our AI and given a suggested priority, so your team can quickly spot what may need urgent attention and sort Snaps by priority level as soon as they land.
Instead of processing Snaps in the order they were submitted, Solvers can respond to relevant issues faster and focus their time where it counts.
By flagging likely high-priority issues early, AI-priority labelling enables teams to be more responsive.
Stay flexible while focusing on urgency
Every organisation works differently, and our system still needs to support your internal workflows. That’s why our AI-powered priority labels always keep Solvers in control.
Solvers have the ability to update or override the suggested AI-priority on any active Snap.
Whether it's based on current internal priorities or real-time context, your team stays in control with the flexibility to adjust priorities as needed.
Curious to learn more?
See how AI-priority labelling can support your workflows and help your team respond with clarity and confidence.
