One of Yarra Valley Water’s customer experience initiatives includes the partnership with Snap, Send, Solve, which allows more customers to use their smartphone to report any leaks, bursts or spills.
The app enables Yarra Valley Water’s Service Response team and other service providers like Melbourne Water, or councils, to see the problem first-hand and respond accordingly.
Yarra Valley Water General Manager of Distribution Services, Dona Tantirimudalige, said the new partnership helps customers to get in touch at any time during business hours to report their fault.
“Officially partnering with Snap, Send, Solve makes it easier for people to let us know quickly what’s happening in their local area. Receiving reliable, visual information allows us to respond and solve the problem,” Ms Tantirimudalige said.
The service is expected to prove particularly useful as the weather in Melbourne becomes warmer, when issues across the water network often increase.
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