Snap a photo of the problem.
The issue is sent directly to the appropriate authority.
Come back to find the problem solved!
“I used the app for the first time this week and got a response from my council within 24 hours with the issue resolved. It was very quick and easy to use too. Thanks for a fantastic idea and a very useful app.”
“5 email and phone complaints over 6 weeks - no response. I snapped and sent - solved: dumped rubbish was gone in 24 hours.”
“I reported a pothole on a friday and by monday arvo it was fixed. I have since made numberous reports on different subjects and waiting to get a result. Wouldn't be without it.”
“Worked great for me. Submitted a problem with a street sign and was amazed to find the council had fixed it a week or two later! Nice!”
Snap Send Solve works cooperatively and collaboratively with many Councils and authorities across Australia and New Zealand. However, Snap Send Solve does not necessarily have any contract, arrangement, understanding, approval or affiliation with the Councils and authorities to whom it sends reports.
Snap Send Solve does not represent or warrant that any Council or authority to whom it sends a report will accept, act upon or resolve the incident or issue the subject of a report submitted by Snap Send Solve.
When You download and use our App and/or any other service or application of Snap Send Solve, we may collect usage information and device information as outlined below.
The information Snap Send Solve collects is what You tell Snap Send Solve about Yourself and information about how You use the App and Services, such as personal information You tell Snap Send Solve about Yourself (including Your name, Your phone number and street address) and using the App and location. By using the App and Services, You authorise us to collect your information such as your username, name, email address and any other personal information available on or through your use of the App.
We may also collect information relating to your use of our App and Services and if You contact Snap Send Solve, Snap Send Solve may keep a record of that correspondence. Snap Send Solve may also draw upon this information in order to adapt the Services to your needs, to research the effectiveness of Snap Send Solve's network and Services, and to develop new tools for the Services. Where possible, Snap Send Solve endeavours to limit Snap Send Solve's collection of Your personal information.
If You do not provide personal information Snap Send Solve may not be able to provide you with the Services.
You agree and consent to Snap Send Solve's use of Your location data where applicable. When You use the App and the Service, and send a report, Snap Send Solve receives and records information on its server logs from Your mobile platform, including Your location. Snap Send Solve treats this data as non-personal information, except where Snap Send Solve are required to do otherwise under applicable law.
To best manage information such as location data, You may disable the tracking functionalities on Your Device, although the App and the Services will not operate to their full capacity and if You do not provide the location You will not be able to file a report.
Snap Send Solve may collect information about your device when you use the App including the unique device identifier, device model, operating system, and MAC address. Additionally, when you use our Service, our server may send small data files known as 'cookies' and other similar technologies to your device. A cookie file can contain information, such as a user ID which the website uses to track the pages you have visited. You can refuse all cookies by turning them off in your Device however, our App and Services may not operate to their full capacity without cookies enabled.
The App is not aimed at children under 18 years old and Snap Send Solve do not knowingly collect, use, provide or process in any other form any personal information of children under the age of 18 deliberately.
Snap Send Solve's purpose in collecting information about You is to provide You with Services that You request and to operate Snap Send Solve's business efficiently.
The circumstances in which Snap Send Solve may disclose information about You are limited, but may include:
Snap Send Solve may also share or disclose Your de-identified information (including where aggregated with other user's information) or otherwise non-personal information with third parties for industry or statistical analysis.
Like many businesses, Snap Send Solve uses a range of service providers to help Snap Send Solve maximise the quality and efficiency of Snap Send Solve services and Snap Send Solve business operations. This means that third parties will sometimes have access to personal information held by Snap Send Solve and may use it on Snap Send Solve's behalf only to the extent that it is reasonably necessary to provide the Services. Snap Send Solve require its service providers to respect the confidentiality of information that they handle on Snap Send Solve's behalf, and not to keep this information any longer than required for the performance of services to Snap Send Solve or use it for unauthorised purposes.
If at any time You want to know exactly what personal information Snap Send Solve holds about You, You are welcome to request access to Your record. Please contact Snap Send Solve as set out below. Snap Send Solve will endeavour to respond to requests within the time allowed by all applicable privacy laws and will make every effort to respond as accurately and completely as possible following Your request. If at any time You wish to change personal information that is inaccurate or out of date, please let Snap Send Solve know and Snap Send Solve will amend Snap Send Solve records. If You wish to have Your personal information deleted, please let Snap Send Solve know and Snap Send Solve will take all reasonable steps to delete it unless Snap Send Solve need to keep it for legal reasons. If access or corrections cannot be provided, Snap Send Solve will notify You within 30 days, in writing, of the reasons for the refusal.
Snap Send Solve endeavours to take all reasonable steps to keep secure any information which Snap Send Solve holds about You, and to keep this information accurate and up to date where possible. Your information is stored on secure servers that are protected in controlled facilities. Snap Send Solve requires Snap Send Solve employees and data processors to respect the confidentiality of any personal information held by Snap Send Solve. Unfortunately no website or Internet transmission is ever completely secure and although we will take steps to protect your personal information, we cannot guarantee that unauthorised access, hacking, data loss or other breaches will never occur.