Snap Send Solve

Snap Send Solve is the free app that allows you to easily report issues to the relevant authorities anywhere in Australia.

How it works

Spotted a dangerous pothole? Or maybe some broken playground equipment? Get it fixed quickly and easily using Snap Send Solve. It’s free! And it’s as simple as:


Snap a photo of the problem.

The issue is sent directly to the appropriate authority.

Come back to find the problem solved!

Community

Snap Send Solve has over sixty thousand users Australia wide.

“I used the app for the first time this week and got a response from my council within 24 hours with the issue resolved. It was very quick and easy to use too. Thanks for a fantastic idea and a very useful app.”

- Patseddie

“5 email and phone complaints over 6 weeks - no response. I snapped and sent - solved: dumped rubbish was gone in 24 hours.”

- Impressed in Newcastle

“I reported a pothole on a friday and by monday arvo it was fixed. I have since made numberous reports on different subjects and waiting to get a result. Wouldn't be without it.”

- scoobydoc

“Worked great for me. Submitted a problem with a street sign and was amazed to find the council had fixed it a week or two later! Nice!”

- Dan Milne

News Coverage

Access to over 600 Australian Authorities

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Snap Send Solve Pty Ltd
Privacy Policy


Application and purpose

This Privacy Policy applies to the activities of Snap Send Solve Pty Ltd (ACN 162 334 965) (Snap Send Solve) and is to inform you (You / Your) regarding the use of Your information which is collected during Your use of Snap Send Solve's smartphone application (App) on Your smartphone device (Device) .

The App is designed and built to empower users to report incidents to local authorities for reporting and repair (Services) .

Snap Send Solve will not collect or monitor personal information about You without Your consent. The information Snap Send Solvecollect is what You tell Snap Send Solve about Yourself and information about how You use the App and Services, such as personal information You tell Snap Send Solve about Yourself (including Your phone number and street address) and using the App and location. Also, if You contact Snap Send Solve, Snap Send Solve may keep a record of that correspondence. Snap Send Solve may also draw upon this information in order to adapt the Services to your needs, to research the effectiveness of Snap Send Solve's network and Services, and to develop new tools for the Sevices. Where possible, Snap Send Solveendeavour to limit Snap Send Solve collection of Your personal information.

If You do not provide the personal information Snap Send Solve may not be able to provide you with the Services.

Location data

You agree and consent to Snap Send Solve use of Your location data where applicable. In addition, You consent and agree to Snap Send Solve use of location data where Your device is used by a third party. When You use the App and the Service, and send a report, Snap Send Solve receives and records information on its server logs from Your mobile platform, including Your location. Snap Send Solve treat this data as non-personal information, except where Snap Send Solve are required to do otherwise under applicable law. To best manage information such as location data, You may disable the tracking functionalities on Your Device, although the App and the Services will not operate to their full capacity and if You do not provide the location You will not be able to file a report.

Using and disclosing Your personal information

Snap Send Solve's purpose in collecting information about You is to provide You with Services that You request and to operate Snap Send Solve's business efficiently. The circumstances in which Snap Send Solve may disclose information about You to another organisation are limited, but include:

Service providers

Like many businesses, Snap Send Solve use a range of service providers to help Snap Send Solve maximise the quality and efficiency of Snap Send Solve services and Snap Send Solve business operations. This means that other individuals and organisations will sometimes have access to personal information held by Snap Send Solve and may use it on Snap Send Solve's behalf. Snap Send Solve require its service providers to respect the confidentiality of information that they handle on Snap Send Solve's behalf, and not to keep this information any longer than required for the performance of services to Snap Send Solve or use it for unauthorised purposes.

International use

Please note that information collected by Snap Send Solve may be hosted on computer servers outside of your home country. Therefore, Your information may be processed and stored in a jurisdiction other than Your home country. As a result, depending on the applicable law, foreign governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through laws applicable in the relevant jurisdiction. Your use of this site or the App or Services or Your submission of any personal information to Snap Send Solve will constitute Your consent to the transfer of your personal information outside of Your home country, which may provide for different data protection rules than in Your country.

However, this does not change any of Snap Send Solve's commitments to safeguard Your privacy and Your personal information.

You can request access to the information Snap Send Solve keep about You

If at any time You want to know exactly what personal information Snap Send Solve hold about You, You are welcome to request access to Your record. Please contact Snap Send Solve as set out below. Snap Send Solve will endeavour to make any personal information held by Snap Send Solve about You available as soon as practicable following Your request.

If at any time You wish to change personal information that is inaccurate or out of date, please let Snap Send Solve know and Snap Send Solve will amend Snap Send Solve records. If You wish to have Your personal information deleted, please let Snap Send Solve know and Snap Send Solve will take all reasonable steps to delete it unless Snap Send Solve need to keep it for legal reasons.

Storage and security of Your personal information

Snap Send Solve endeavour to take all reasonable steps to keep secure any information which Snap Send Solve hold about You, and to keep this information accurate and up to date where possible.

Your information is stored on secure servers that are protected in controlled facilities. Snap Send Solve require Snap Send Solve employees and data processors to respect the confidentiality of any personal information held by Snap Send Solve.

Future changes

Snap Send Solve are committed to providing the best customer experience and will continue to evolve to meet Snap Send Solve's customer's needs. Because of this, from time to time, Snap Send Solve policies will be reviewed and may be revised. Snap Send Solve reserve the right to change this Privacy Policy at any time and notify You by posting an updated version of the policy on the Snap Send Solve website. The amended Privacy Policy will apply whether or not Snap Send Solve have given You specific notice of any change. Snap Send Solve therefore recommend You check Snap Send Solve's Privacy Policy from time to time.

What to do if You have a problem, complaint or question

If Snap Send Solve become aware of any ongoing concerns or problems concerning Snap Send Solve privacy practices, Snap Send Solve will take these issues seriously and work to address these concerns. If You have any further queries relating to Snap Send Solve's Privacy Policy, or You have a problem, query or complaint, please email Snap Send Solve at contact@snapsendsolve.com.au or contact Snap Send Solve customer service team on +61 3 9005 0958