Report to Water Authority

Snap Send Solve received over 7760 reports to water authorities in 2019.

If you need to report water issues in your community, the Snap Send Solve app allows you to make a report in 30 seconds or less.

Free from the App Store and Google Play, Snap Send Solve eliminates the complexity of knowing where and how to report incidents on the spot by enabling users to capture and send photos of issues that need attention.

Download Snap Send Solve Now

Frequently Asked Questions

How does Snap Send Solve work?

Snap Send Solve is a platform that enables authorities and their customers to identify and solve local issues for the benefit of communities everywhere. Simply snap a photo of the problem, send a report in 30-seconds using the app and the issue is sent directly to the appropriate authority to be solved.

Where is the app available?

Snap Send Solve is available throughout Australia and New Zealand.

Is there a fee for me to use it?

Snap Send Solve is free to download from the App Store and Google Play*, and is as simple to use as its name. 

If you are an authority who would like to utilise the platform, you can find more information about our Enterprise offering here.

*Mobile data fees and charges may be incurred by telcos/carriers.

What devices will Snap Send Solve work on?

Snap Send Solve works on both iOS and Android devices and is available to download for free on both the App Store and Google Play. 

Note that some older versions of iOS and Android are not supported.

You can also submit reports via the Snap Send Solve reporting website, report from your desktop here.

What problems can be reported?

Snap Send Solve enables users to report an array of incidents including, but not limited to:

  • Abandoned cars or vehicles
  • Abandoned trolleys
  • Animal related issues
  • Communication equipment pits and lids
  • Dumped rubbish and litter
  • Graffiti 
  • Noise 
  • Parking
  • Pavements and roads 
  • Playground equipment
  • Street lights 
  • Street cleaning
  • Trees
  • Water and sewer issues

If you need to report a different issue either submit it under the General Request incident type or get in touch with us if you think we should add it to the Snap Send Solve platform.

How do I know what council or authority to report to?

Snap Send Solve eliminates the complexity of knowing where and how to report incidents on the spot by enabling users to capture and send photos of issues that need attention, wherever they are. Your geolocation will automatically be tagged, so your report is sent to the correct council or authority, all you have to do is confirm that the location of your report is correct.

How do I change the email address linked to my account?

If you wish to change the email address linked to your Snap Send Solve account you will need to log out and sign up with a new email address. Your existing report history will not be transferred to your new account however there will be records of each report sent in your email inbox.

How do I know when the issue has been fixed?

By categorising incident types and assigning them to the appropriate authority based on the user’s location, Snap Send Solve makes reporting issues quick and simple. 

Each authority has a different customer service level agreement, and feedback from our users tells us the vast majority of requests submitted via Snap Send Sold are resolved within a faster time-frame. 

Many authorities will provide feedback on your reports, from receipt through to resolution. However, you may not hear from all authorities.

You can also find report updates, such as whether your report has been viewed by the relevant authority in the History section of the app.

Can I provide feedback to an authority after submitting a report?

Yes, you can provide feedback on whether an issue has been resolved as well as your satisfaction rating within the History section of the app. This feature will become available two to four weeks after submitting a report. 

Which authorities can I report to via Snap Send Solve?

Snap Send Solve allows app users to report to every council in Australia and New Zealand as well as a number of other authorities, including water and electricity providers, supermarket chains and state government departments.

What is the Snap Send Solve business model?

All Local Councils and Authorities receive basic report information for free.

Snap Send Solve offers two different subscription options for Local Councils and Authorities.

 

  • Supporting Authorities

Snap Send Solve offers a paid version of our platform to Local Councils and Authorities. We refer to this as an Enterprise subscription. We publish our pricing here.

Supporting Authorities can integrate reports into their work management system so they can respond quickly to reports. This saves time and money for the Authority and creates a seamless experience for their customer.

Supporting authorities care deeply about their customers' user experience and strive to make it as easy-as-possible for customers to report issues to them. Based on our data, Supporting Authorities have a higher customer satisfaction rating.

 

  • Basic Authorities

Snap Send Solve provides a free service to Local Councils and other Authorities, who receive unlimited reports for free. Reports currently include images and geolocation to accurately pinpoint where the issue is and contain more detail than a phone call or a manually created email.

Offering a platform that works universally means that you can be confident reports will be delivered to the responsible Authority, anywhere in Australia and New Zealand.

Why do some authorities have a Blue Tick next to their name in the app?

The Blue Tick is used to identify Supporting Authorities within the Snap Send Solve platform. If an authority does not have a blue tick next to their name they will still receive your report. 

Supporting authorities help Snap Send Solve to continue providing an efficient reporting platform to communities across Australia and New Zealand.

What about my personal information and privacy - is Snap Send Solve secure?

Snap Send Solve takes your privacy very seriously. When you download and use the App, website or other online services, information is collected that enables you to provide feedback on community assets and infrastructure requiring repair or attention. When reporting, you are asked to provide personal information to help authorities get back in touch with you, where required.

Snap Send Solve endeavours to take all reasonable steps to keep your information secure, through the use of appropriate processes and technology. You can find out more information about our privacy policy here.

I have a suggested feature for the app. Who can I send my ideas to?

We love to hear suggestions for improvement from our users and authorities and make regular updates to our service.

To provide us feedback send an email to contact@snapsendsolve.com.

Why did Snap Send Solve change the order of our reporting process?

Snap Send Solve has changed the order of our reporting process for a variety of reasons. 

 

Firstly, we have dramatically reduced the taps required on a ‘standard’ report from 13 to 8, making reporting issues in your community quicker than ever before. For Supporting authorities who set up ‘Call Only’ incident types, getting to a relevant contact number is now faster than ever.

 

Secondly, location accuracy is greatly improved due to the confirmation of location at the beginning of the reporting process. We also now provide the geo-code of the location as the primary location identifier as this is more accurate and helpful to authorities than a street address.

 

Thirdly, the new reporting flow will allow us to introduce a range of future functionality for Supporting authorities, such as the ability to add audio and video files to reports. 

 

The new reporting order is:
1. Confirm your location
2. Select the Incident Type
3. Take a photo of the issue
4. Fill out notes and any additional fields
5. Send report