Report Damaged to Telstra Equipment

Snap Send Solve received over 4,000 reports of damaged Telstra Pit and Equipment in 2019.


If you need to report damaged Telstra Pit and Equipment, the Snap Send Solve app allows you to make a report in 30 seconds or less. Reports are sent directly to Telstra.


Free from the App Store and Google Play, Snap Send Solve eliminates the complexity of knowing where and how to report incidents on the spot by enabling users to capture and send photos of issues that need attention.

Example of a Damaged Pit as reported by a Snap Send Solve user

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Frequently asked questions

How does Snap Send Solve work?

Snap Send Solve is a platform that enables authorities and their customers to identify and solve local issues for the benefit of communities everywhere. Simply Snap a photo of the problem, Send a report in 30-seconds using the assistive app and the issue is sent directly to the appropriate authority. Then come back to find that the authority has attended to your report and the problem is Solved!

Is there a fee for me to use it?

Snap Send Solve is free to download from the App Store and Google Play, and is as simple to use as it name. Note: Mobile data fees and charges may be incurred by telcos/carriers.

What problems can be reported?

Snap Send Solve enables users to report an array of incidents relating to, but not limited to: - Abandoned cars or vehicles - Abandoned trolleys - Animal related issues - Communication equipment pits and lids - Dumped rubbish and litter - Graffiti - Noise - Parking - Pavements and roads - Playground equipment - Street lights - Street cleaning - Trees - Water and sewer issues If you need to report a different problem either file it under general request or get in touch with us if you would like us to add the incident type to Snap Send Solve.

How do I know when the issue has been fixed?

By categorising incident types and assigning them to the appropriate authority based on the user’s location, Snap Send Solve makes reporting issues a quick and simple thing to do. Each authority has a different customer service level agreement, and feedback from our users tells us the the vast majority of requests submitted via Snap Send Sold are resolved within a faster time-frame. Many authorities will provide feedback on your reports, from receipt through to resolution. However, you may not hear from some authorities.

Can I view old reports or review previous reports?

Snap Send Solve enables users to track their reports, a view the history of their reports and access additional information from the authority that the report was sent to. Users can also connect via social media with relevant authorities.

How do I know what council or authority to report to?

Snap Send Solve eliminates the complexity of knowing where and how to report incidents on the spot by enabling users to capture and send photos of issues that need attention, wherever they are. Your geolocation will automatically be tagged, so your report is sent to the correct council or authority, all you have to do is confirm that the location of your report is in the right spot on the map.

Which authorities does Snap Send Solve report to?

Snap Send Solve allows app users to reports to every council in Australia and New Zealand as well as a number of other authorities, including water and electricity providers, supermarket chains and state government departments.

Where is the app available?

Snap Send Solve is available throughout Australia and New Zealand.

Where can I use Snap Send Solve?

Snap Send Solve is available throughout Australia and New Zealand to anyone with an internet connection.

What devices will Snap Send Solve work on?

Snap Send Solve works on both iOS and Android devices and is available to download for free on both the App Store and Google Play. Note that some older versions of iOS and Android are not supported. You can also submit reports via the Snap Send Solve reporting website.

What about my personal information and privacy - is Snap Send Solve secure?

Snap Send Solve takes your privacy very seriously. When you download and use the App, website or other online services, information is collected to empower users to report feedback on community assets and infrastructure requiring repair or attention. When reporting, you are asked to provide personal information to help authorities get back in touch with you, where required. Snap Send Solve endeavours to take all reasonable steps to keep your information secure, through the use of appropriate processes and technology.

I have a suggested feature for the app. Who can I send my ideas to?

We love to hear suggestions for improvement from our users and authorities and make regular updates to our service. To provide us feedback, send an email to:

Why am I being asked to verify my email address?

Users can now verify their email address within the Snap Send Solve app. This improves the legitimacy of report contact details, benefiting both authorities and users. Users can also sync their profile between devices by creating an account with Snap Send Solve.