Privacy Policy

1. Application and purpose

This Privacy Policy applies to the activities of Snap Send Solve Pty Ltd (ABN 53 162 334 965) ( Snap Send Solve ) and is to inform you (You/ Your) regarding the use of Your information which is collected during Your use of Snap Send Solve’s smartphone application ( App) on Your smartphone device ( Device ). The App is designed and built to empower users to report problems or defects in community assets and infrastructure requiring repair or attention to local authorities for reporting and repair ( Services ).

Snap Send Solve is committed to protecting the privacy of all its users and this Privacy Policy explains how we use and protect your information. By using our App, website or other online services, You agree and where required you consent to the collection, use and disclosure of Your personal information as set out in this policy.

2. Information we collect

When You download and use our App and/or any other service or application of Snap Send Solve, we may collect usage information and device information as outlined below.

The information Snap Send Solve collects is what You tell Snap Send Solve about Yourself and information about how You use the App and Services, such as personal information You tell Snap Send Solve about Yourself (including Your name, Your phone number and street address) and using the App and location. By using the App and Services, You authorise us to collect your information such as your username, name, email address and any other personal information available on or through your use of the App.

We may also collect information relating to your use of our App and Services and if You contact Snap Send Solve, Snap Send Solve may keep a record of that correspondence. Snap Send Solve may also draw upon this information in order to adapt the Services to your needs, to research the effectiveness of Snap Send Solve’s network and Services, and to develop new tools for the Services. Where possible, Snap Send Solve endeavours to limit Snap Send Solve’s collection of Your personal information.

If You do not provide personal information Snap Send Solve may not be able to provide you with the Services.

3. Location data

You agree and consent to Snap Send Solve’s use of Your location data where applicable. When You use the App and the Service, and send a report, Snap Send Solve receives and records information on its server logs from Your mobile platform, including Your location. Snap Send Solve treats this data as non-personal information, except where Snap Send Solve are required to do otherwise under applicable law.

To best manage information such as location data, You may disable the tracking functionalities on Your Device, although the App and the Services will not operate to their full capacity and if You do not provide the location You will not be able to file a report.

4. Device Information

Snap Send Solve may collect information about your device when you use the App including the unique device identifier, device model, operating system, and MAC address. Additionally, when you use our Service, our server may send small data files known as ‘cookies’ and other similar technologies to your device. A cookie file can contain information, such as a user ID which the website uses to track the pages you have visited. You can refuse all cookies by turning them off in your Device however, our App and Services may not operate to their full capacity without cookies enabled.

5. Minors

The App is not aimed at children under 18 years old and Snap Send Solve do not knowingly collect, use, provide or process in any other form any personal information of children under the age of 18 deliberately.

6. Using and disclosing Your personal information

Snap Send Solve’s purpose in collecting information about You is to provide You with Services that You request and to operate Snap Send Solve’s business efficiently.

Snap Send Solve will use Your personal information for the purpose disclosed at the time of collection, or otherwise as set out in this privacy policy. We will not use your personal information for any other purpose without first seeking your consent, or where authorised or required by law.

The circumstances in which Snap Send Solve may disclose information about You are limited, but may include:

  • when required by law;

  • for marketing purposes when You have given Your consent;

  • to an organisation that is an affiliate of Snap Send Solve Pty Ltd or a partner of Snap Send Solve (including, for example, local authorities to manage the report you have lodged via the App), either in Australia or overseas;

  • when Snap Send Solve believe it necessary to provide You with a service which You have requested, such as contacting You about Your use of the App;

  • to protect Snap Send Solve rights, property or personal safety or those of another customer or any member of the public; and

  • in the event that the assets and operations of Snap Send Solve’s business are transferred to another party as a going concern.

Snap Send Solve may also share or disclose Your de-identified information (including where aggregated with other user’s information) or otherwise non-personal information with third parties for industry or statistical analysis.

7. Service providers

Like many businesses, Snap Send Solve uses a range of service providers to help Snap Send Solve maximise the quality and efficiency of Snap Send Solve services and Snap Send Solve business operations. This means that third parties will sometimes have access to personal information held by Snap Send Solve and may use it on Snap Send Solve’s behalf only to the extent that it is reasonably necessary to provide the Services. Snap Send Solve require its service providers to respect the confidentiality of information that they handle on Snap Send Solve’s behalf, and not to keep this information any longer than required for the performance of services to Snap Send Solve or use it for unauthorised purposes.

8. International use

Please note that information collected by Snap Send Solve may be hosted on computer servers outside of Your home country. Therefore, Your information may be processed and stored in a jurisdiction other than Your home country. As a result, depending on the applicable law, foreign governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through laws applicable in the relevant jurisdiction. Your use of this site or the App or Services or Your submission of any personal information to Snap Send Solve will constitute Your consent to the transfer of your personal information outside of Your home country, which may provide for different data protection rules than in Your country. However, this does not change any of Snap Send Solve’s commitments to safeguard Your privacy and Your personal information and if Snap Send Solve discloses personal information to a third party outside of Your home country, Snap Send Solve will seek assurances that any information we may provide to them is safeguarded adequately and in accordance with this Privacy Policy and the requirements of applicable privacy laws.

9. You can request access to the information Snap Send Solve keep about You

If at any time You want to know exactly what personal information Snap Send Solve holds about You, You are welcome to request access to Your record. Please contact Snap Send Solve as set out below. Snap Send Solve will endeavour to respond to requests within the time allowed by all applicable privacy laws and will make every effort to respond as accurately and completely as possible following Your request. If at any time You wish to change personal information that is inaccurate or out of date, please let Snap Send Solve know and Snap Send Solve will amend Snap Send Solve records. If You wish to have Your personal information deleted, please let Snap Send Solve know and Snap Send Solve will take all reasonable steps to delete it unless Snap Send Solve need to keep it for legal reasons. If access or corrections cannot be provided, Snap Send Solve will notify You within 30 days, in writing, of the reasons for the refusal.

10. Storage and security of Your personal information

Snap Send Solve endeavours to take all reasonable steps to keep secure any information which Snap Send Solve holds about You, and to keep this information accurate and up to date where possible. Your information is stored on secure servers that are protected in controlled facilities. Snap Send Solve requires Snap Send Solve employees and data processors to respect the confidentiality of any personal information held by Snap Send Solve. Unfortunately no website or Internet transmission is ever completely secure and although we will take steps to protect your personal information, we cannot guarantee that unauthorised access, hacking, data loss or other breaches will never occur.

11. Future changes

Snap Send Solve are committed to providing the best customer experience and will continue to evolve to meet Snap Send Solve’s customer’s needs. Because of this, from time to time, Snap Send Solve policies will be reviewed and may be revised. Snap Send Solve reserve the right to change this Privacy Policy at any time and notify You by posting an updated version of the policy on the Snap Send Solve website. The amended Privacy Policy will apply whether or not Snap Send Solve has given You specific notice of any change and Your continued use of the App or the Services after any change to this Privacy Policy will constitute your acceptance of the change. Snap Send Solve therefore recommends You check Snap Send Solve’s Privacy Policy from time to time.

12. What to do if You have a problem, complaint or question

If Snap Send Solve becomes aware of any ongoing concerns or problems concerning Snap Send Solve’s privacy practices, Snap Send Solve will take these issues seriously and work to address these concerns. If You have any further queries relating to Snap Send Solve’s Privacy Policy, or You have a problem, query or complaint, please email Snap Send Solve at or phone the Snap Send Solve customer service team on +61 03 9068 5079