We may collect the following types of personal information:
By using the App or Site, you agree to our use of your location data where applicable. When you use the App and the Service to send a report, we receive and record your GPS location data. If you don’t send a report, we will not collect your location data and will only hold the information you provide in the report. We treat location data as non-personal information, except where we are required to do otherwise under applicable law.
To manage information such as location data, you may disable the tracking functionalities on your Device, although the App and the Services will not operate to full capacity and if you do not provide the location, you will not be able to send a report. Only be able to send a report by manually entering the address of the incident.
We collect these types of personal information directly from you. By using the App, Site and Services, you authorise us to collect your information such as your username, name, email address and any other personal information available on or through your use of the App or Site. We may collect this information when you:
We may also collect information relating to your use of our App and Services and if you contact us, we may keep a record of that correspondence. Where possible, we endeavour to limit collection of your personal information.
If you do not provide your personal information, we cannot provide you with the Services.
We may collect, hold, use and disclose your personal information for the following purposes:
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
We may collect personal information about you when you use and access our Site. While we do not use browsing information to identify you personally, we may record certain information about your use of our Site, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’, Google Analytics or Facebook Pixel or other similar tracking technologies on our App or Site that help us track your Site and App usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our Site may not work as intended for you if you do.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality and privacy of any personal information held by us. Except in the case of breaches of our obligations under the Privacy Act to protect your personal information, we will not be held responsible for events arising from unauthorised access of your personal information.
In the event of a data breach, we are committed to complying in all respects with the requirements of all Australian Privacy Laws. You can also play an important role in keeping your personal Information secure, by maintaining the confidentiality of any password and accounts used on the App or Site. Please notify us immediately if there is any unauthorised use of your account by any other Internet user, or any other breach of security relating to your account.
We retain information you provide to us and which we collect about you, including personal information and personal data, for so long as we continue to provide Services to you and specifically until such time as you request us to delete your personal information and personal data. We do this so you have access to your report history when you need it.
The App is not aimed at children under 15 years old and we do not knowingly collect, use, provide or process any personal information of children under the age of 15 deliberately.
You can access the personal information we hold about you by contacting us at firstname.lastname@example.org. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected. If you wish to have your personal information deleted, please let us know and we will take all reasonable steps to delete it unless we need to keep it for legal reasons. If access or corrections cannot be provided, we will notify you within 30 days, in writing, of the reasons for the refusal.
Area 7, 560 Church Street, Cremorne VIC 3121
Effective: 21 April 2021