Blue Mountains City Council received almost 16,000 requests for help in the past year – and a small percentage came in lightning speed thanks to an app used by 500,000 people nationally.
A council spokeswoman said by last week they had lodged 15,910 customer service requests in the calendar year. The top complaint was kerbside garbage not being picked up, but other queries included concerns about rubbish dumping and dog barking and requests for help from customers. There were 16,342 the previous year.
